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Returns and Cancellations


Should you wish to cancel your order you can do so before the order is dispatched. Please inform us in writing via email (info@mydoorsandfloors.com) and we will be happy to refund or exchange the goods.

If you wish to return the goods then this must be done within 7 days of the delivery date paid for by the buyer. We must be notified within 24 hours of received delivery that the order is being returned.

We will provide you with a confirmation of return number and return address via email which must accompany the goods back to us with your choice of courier. You must ensure that the goods are adequately repackaged to protect against damages. If goods return damaged you will be charged accordingly. Please note orders must be returned to our dispatch office in Belfast.

If you cancel before goods have been dispatched we will refund you the full invoice within 7 working days.Please note that if the order is already picked, wrapped and strapped you will incur a 10% handling charge of the total order.

Refunds will be made by cheque to the purchaser.

Damages to be reported within 24 hours of received delivery.

All goods must be inspected on delivery. If damaged, must be signed for damaged.

All goods must be inspected before installation as we will not accept returns with damage.

Returns made within 7 days paid for by the buyer.

Someone must be on site to sign for the goods and take off lorry.

If goods are undamaged but refused by customer then customer will pay 10% handling charge of entire order on top of delivery and re delivery fees. The same applies for wrong or misleading address.

We can advise on day of delivery but can't give a time so ensure someone will be there all day.

Never book tradesmen until goods have arrived.

If the haulage company arrives at the delivery address and is unable to deliver the goods on the pre arranged date because no-one was present to accept the order, you will be liable for any charges incurred as a result. If no-one is present to sign and take the order off the lorry, you will be liable for any charges incurred, including a return delivery charge.